9bd1's Privacy Policy
Your personal information is completely safe with us. This document explains in detail how we collect, store and protect your data.
Important Notice: This privacy policy applies to all services on the 9bd1 platform. By using our services, you are considered to have agreed to the terms of this policy.
Introduction and Scope
9bd1 ("we", "our", or "platform") is a trusted online entertainment and betting platform in Bangladesh. We place the highest importance on the privacy of our members ("you" or "user"). This privacy policy explains how we collect, use, process and protect your personal information.
This policy applies to all of the following:
- When using the 9bd1 website and related domains
- When registering an account and logging in
- When completing deposit and withdrawal transactions
- When taking part in gaming and betting activities
- When contacting customer support
- When claiming promotional offers or bonuses
Please read this privacy policy carefully and in full before you start using our services. If you do not agree with any term in this policy, you should refrain from using our services.
Data Collection
Information You Provide Directly
Information you provide when registering an account or using our services:
- Full name and date of birth
- Email address
- Mobile number
- Payment method details (bKash, Nagad, Rocket, Upay)
- Identity verification documents
- Customer support chat messages
Automatically Collected Information
Information collected automatically when you use our platform:
- IP address and device identification information
- Browser type and operating system details
- Login time and session information
- Gaming activity and betting history
- Transaction records and financial activity logs
- Data collected through cookies and web beacons
Identity Verification Information (KYC)
To comply with legal obligations and Anti-Money Laundering (AML) policies, we may collect the following information:
- National ID card (NID) or passport copy
- Proof of address documents
- Bank account or mobile banking information
- Selfie or video verification if required
Information Received from Third Parties
In some cases we may receive information about you from third-party sources:
- Transaction confirmations from payment processing partners
- Information from fraud prevention services
- Results from identity verification services
- Information from responsible gaming databases (where applicable)
Use of Data
9bd1 uses your personal information only for the following purposes:
Service Delivery and Operations
- Creating and managing accounts
- Processing deposits and withdrawals
- Managing gaming and betting sessions
- Providing bonuses and promotional offers
- Generating transaction details and account statements
Security and Compliance
- Detecting and preventing fraud and unauthorized activity
- Complying with Anti-Money Laundering (AML) policies
- Ensuring account security
- Enforcing responsible gaming policies
- Verifying age (21+)
Communication and Customer Support
- Sending important account information and notices
- Responding to customer support queries
- Sending transaction confirmation messages
- Sending security-related alerts
Service Improvement
- Improving platform performance and user experience
- Providing customized content based on user preferences
- Identifying and resolving technical issues
- Conducting statistical analysis (in non-personally identifiable form)
Data Storage and Security
9bd1 has put in place industry-standard security measures to protect your personal information. We use the following technologies and methods:
Encryption Technology
All your data and transactions are protected by SSL/TLS encryption technology. This ensures that your information remains completely secure during transmission.
Access Controls
Access to your data is restricted to authorized personnel who need it to perform their work. Every access is logged and monitored.
Regular Security Reviews
Our systems undergo regular security audits. Identifying and resolving any vulnerabilities quickly is our priority.
Despite our commitment to data security, it is not possible to guarantee 100% security on the internet. We therefore ask users to keep their account passwords private, use strong and unique passwords, and report any suspicious activity to us immediately.
Sharing Data with Third Parties
9bd1 does not sell or rent your personal information to third parties. However, we may share information in the following limited circumstances:
Service Providers
We work with trusted third-party service providers who help us operate our platform. These include:
- Payment processing companies (bKash, Nagad, Rocket, Upay)
- Identity verification services
- Fraud prevention and security services
- Gaming software providers
- Technology infrastructure providers
All these partners are bound by strict confidentiality agreements with us and may only use data in accordance with our instructions.
Legal Obligations
We may be legally required to disclose information in the following situations:
- In response to a court order or lawful government directive
- To assist in the investigation of fraud, money laundering or other criminal activity
- To protect the legal rights of ourselves, our users or third parties
- To address risks to public safety
Our Commitment: We never sell your personal information to advertisers or marketing companies. Your data is used only to provide our services.
Your Rights
As a registered member of 9bd1, you have the following rights regarding your personal information:
Right to Access Information
You can request a copy of your personal information that we hold. We are committed to providing this information within a reasonable time.
Right to Correction
If there are any errors or incompleteness in your personal information, you can request that they be corrected. Some information you can update directly from your account settings.
Right to Deletion
In certain circumstances you can request that your personal information be deleted. However, some information may need to be retained due to legal obligations.
Right to Restrict Processing
You can request that the processing of your information be restricted, particularly when the accuracy of the information is in question or the processing seems unlawful.
Right to Portability
You can request to receive the information you have provided in a structured, commonly used, and machine-readable format.
Right to Object
You can object to the processing of your information on the basis of our legitimate interests. We will make a decision after evaluating your request.
To exercise any of the above rights, please contact us at [email protected] or speak with us via 24/7 live chat.
Information on Minors
Important: 9bd1 provides services only to those aged 21 or above.
9bd1 does not knowingly collect or process personal information of minors (those under 21 years of age). Our platform is designed for adults (21+) only.
We take steps to verify age at the time of registration. If we become aware that a minor has registered on our platform, we will immediately close that account and delete all associated information.
If you are aware that a minor is using our services, please inform us immediately.
Data Retention Period
We retain your personal information only for as long as it is necessary or required by legal obligations. The retention period is determined based on the following:
Active Account Information
While your account is active, we retain all your registration information, gaming history, and transaction records. This is necessary for providing services and resolving disputes.
Period After Account Closure
Even after an account is closed, we may retain certain information for a specified period in compliance with legal obligations. This period is determined by applicable laws and regulations.
Transaction Records
Records of financial transactions are retained for the period required under anti-money laundering regulations and financial reporting laws.
Data Deletion
When the retention period expires or upon receipt of a valid deletion request, we permanently delete or anonymize your information using secure methods.
Policy Changes
9bd1 reserves the right to update this privacy policy from time to time. Changes to this policy may be made in response to service improvements, the introduction of new technology, or legal changes.
In the case of significant changes, we will notify you in the following ways:
- By sending a notice to your registered email address
- By displaying a notification when you log in to the platform
- By updating the "Last Updated" date at the top of this page
Continuing to use our services after a policy change will be considered as your consent to the new policy. Therefore, it is recommended that you review this page regularly.
If you have any questions about the updated policy, please contact us.
Contact Us
Privacy-Related Requests
Contact us for any questions, requests, or complaints regarding your personal information. Our dedicated team will process your request as quickly as possible.
Get support in Bengali 24/7 — log in to the platform directly and start chatting
[email protected]
Instant on live chat — email responses follow Bangladesh Standard Time (BST)
Our Commitment
- Your data will never be sold
- Connections secured by SSL encryption
- Regular security audits and reviews
- Transparent data collection and usage policy
- Fast and effective privacy request processing
For more information, visit our other policy pages: